“Descovr LLC, Massachusetts, USA” doing business as “Discover Urdu” is affiliated with “Descovr Resources (Private) Limited, Pakistan”. All information and data collected by Discover Urdu may also be shared with “Descovr Resources (Private) Limited, Pakistan” for operational, administrative, and service delivery purposes, in accordance with this Privacy Policy.
Discover Urdu (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information where legally applicable and relevant in accordance with:
- California Consumer Privacy Act of 2018 (CCPA)
- California Privacy Rights Act of 2020 (CPRA)
- Virginia Consumer Data Protection Act of 2023 (VCDPA)
- Colorado Privacy Act of 2021 (CPA)
- EU Regulation 2016/679 (General Data Protection Regulation)
- The Privacy and Electronic Communications (EC Directive) Regulations 2003, UK
- Privacy Act (R.S.C., 1985, c. P-21), Canada
- Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), Canada
- Privacy Act 1988 (CTH), Australia
- Australian Privacy Principles (APPs)
Where not strictly required, we still strive to follow privacy best practices closely aligned with these standards.
This Privacy Policy outlines how we collect, use, store, and protect your personal information, and how you can access or update it.
1. What Information We Collect
We only collect personal information when it is reasonably necessary for our business operations. We may collect personal information where reasonably relevant, such as, but not limited to:
- Name
- Email address
- IP address and browser type
- Approximate location
- Information about your use of our website
- Records of interaction and correspondence with us
We do not collect any sensitive material about your financial data or payment information. This data is collected directly by our partner, Stripe, Inc., through secure integrations embedded directly in our website forms. Stripe is PCI DSS Level 1 certified, as verified by VISA. Stripe is also a licensed partner and provider of Mastercard. You can read more below (Section 5.1).
2. How We Collect Information
We collect your information directly from you when you:
- Visit our website (discoverurdu.com)
- Fill out a form, or contact us
- Use our products or services
- Communicate with us through official channels
We may also collect certain data automatically via cookies or log files when you browse our website.
3. Use of Your Information
We use your personal information to:
- Provide you with our products and services
- Respond to your inquiries and requests
- Improve the functionality and performance of our website
- Send important updates related to your interactions with us
- Maintain internal records for administrative purposes
We will never sell your data to any party at any point in the present or future. We will never sell you ads from a third party using any of our platforms.
4. Cookies and Third-Party Integrations
Our website uses cookies to improve your browsing experience and analyze site usage. Cookies are small text files stored on your device to help us remember your preferences and understand how you use our website.
We primarily use necessary cookies. Some cookies may be used with your explicit consent, managed via our cookie settings banner. These may include:
- Functional Cookies that help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features
- Analytics Cookies that are used to track site performance and help optimize site experience.
- Performance Cookies that are used to understand and analyze the key performance indexes of the website, which helps in delivering a better user experience for the visitors.
- Security cookies that are used to ensure the security of the website and user data. They help detect and prevent potential security threats, unauthorized access, fraudulent activities, and other vulnerabilities, thereby protecting both the website and its visitors.
You can control or disable cookies through your browser settings. You may also use our cookie consent banner to opt in or out of cookies selectively.
4.1 Cookie Details
5. Third-Party Content, Platforms, Tools, and Data Collection
Discover Urdu uses third-party services to improve website performance, security, and analytics. These services may set cookies, integrate into our website, collect technical data, or track user interactions as part of their operations.
5.1 Stripe
We use Stripe, Inc. as our payment processor and for the storage of financial data and transaction records. Stripe is a PCI Level 1 service provider, certified annually by an independent PCI Qualified Security Assessor against all PCI DSS (Payment Card Industry Data Security Standard) requirements and verified by VISA. Stripe is also a licensed partner and provider of Mastercard. We do not interact in any form with any of your sensitive financial data; Stripe may do so via embedded integrations into our website in accordance with their Privacy Policy and strict tokenized integration standards. You may learn more in Stripe’s Privacy Center.
5.2 Zoho
We use some products and services provided by Zoho, Inc to aid in communication with you and internally at Discover Urdu. These may include services in relation to:
- Emails and chat
- Voice calls, video calls, and any associated recordings
- Booking and appointments
- Bookkeeping of transactions
- Documents, sheets, and presentations
- Data storage
This data is processed in accordance with their Privacy Commitment and Privacy Policy.
5.3 Site Kit by Google
We may use Site Kit by Google to connect our website with services like Google Analytics and Google Search Console. This plugin helps us:
- Monitor website performance
- Analyze visitor behavior
- Track traffic sources
Site Kit sets cookies and shares data with Google. We do not use Google services to serve advertisements on our website. However, Google may process anonymized site usage data per its own policies, which may contribute to broader advertising systems outside of Discover Urdu’s control.
You can learn more here: Google’s Privacy Policy and How Google uses information from sites.
5.4 Cloudflare
We use Cloudflare to enhance the security and performance of our website. Cloudflare may collect information such as IP addresses and request headers for the purposes of:
- Content delivery network (CDN) optimization
- Protection against malicious traffic
- Mitigation of DDoS attacks
This data is processed in accordance with Cloudflare’s Privacy Policy.
5.5 YouTube Embedded Content
Some pages may include embedded videos from YouTube, which set cookies (e.g., YSC, VISITOR_INFO1_LIVE) to track video views, determine user preferences, and store consent states. Our pages normally do not have these cookies, but If they are included on the page, you may opt out of these cookies via our cookie settings banner.
YouTube is part of Google. Learn more via the Google Ads and Data Policy.
6. Data Security
We take reasonable steps to safeguard your personal information against:
- Unauthorized access
- Loss or misuse
- Alteration or destruction
Security measures include restricted staff access, password protection, secure storage, secure network, and encrypted data transmission practices.
7. Access and Correction
You may request access to your personal information held by us and request correction if the data is inaccurate or outdated.
To do so, please contact us at [email protected]. We will respond within 30 days.
8. Children’s Privacy
Our website and services do not intend to collect information from children under 18 without parental or guardian consent. We do not knowingly collect personal information directly from children under 18 without a guardian’s consent to the child’s use of our website, platform, or services. If you believe a child has provided us with personal data in violation of our policy, please contact us immediately at [email protected], and we will delete it.
9. Complaints and Contact Information
If you believe your privacy rights have been breached, you may:
- Contact us at [email protected] with details of the issue
If we do not resolve your concern within a reasonable timeframe (at least 60 days), you may contact the relevant authority based on your location:
California: California Privacy Protection Agency (CPPA)
Virginia: Office of the Attorney General, Virginia
Colorado: Colorado Attorney General – Privacy Unit
European Union: Find your relevant national data protection authority here
United Kingdom: Information Commissioner’s Office (ICO)
Australia: Office of the Australian Information Commissioner (OAIC)
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
11. Contact Us
“Discover Urdu” or “Descovr LLC, Massachusetts, USA”
Website: discoverurdu.com
Contact Form: discoverurdu.com/contact-us
Email (General): [email protected]
Email (legal): [email protected]
WhatsApp (Messages Only): +1 407 446 6011